Move winnings back to your wallet
Withdrawals reverse the deposit path — you tell us which e-wallet to send to, we verify your account documents are current, then we push the funds straight back to Touch 'n Go eWallet, Boost or whichever rail you registered. First-time cashouts take a little longer because we check your ID and proof of address, but once you're verified the next payout request
usually clears within a few hours during business days. Keep your account details accurate so nothing bounces, and make sure your wallet can receive the amount you're moving.
- Open the withdrawal screen — Tap your balance, choose withdraw, then enter the amount you want to move — check the minimum, usually RM 50, before you submit.
- Select your payout e-wallet — Pick the same Touch 'n Go eWallet, Boost or GrabPay account you used to deposit; sending to a different wallet slows things down.
- Complete verification if prompted — First withdrawal? Upload your IC and a recent utility bill; we check those documents once and your account stays verified for future cashouts.
- Wait for clearance and confirmation — We process payouts in queue order during hours; you'll get an SMS when the funds leave our side and another when they land in your wallet